Policies

Privacy Policy

Last updated November 14, 2026

The short version

I collect only what I need to answer you and handle your order, like your name, email, phone number and order details.
I never sell your information, and I don’t use advertising or tracking cookies.
A few trusted services help run the site, like hosting, email delivery and spam protection. They only get what they need to do that job.
Your memories stay private. I look at them only to digitize them and check quality, and never share them without your permission.
You can ask me to see, correct or delete your information at any time.

This summary is here to help. The full text below is what applies.

South Shore Digitizing is a one-person business run by me in Marshfield and Brighton, Massachusetts. This policy explains what information I collect through southshoredigitizing.com and when you work with me, what I do with it, and the choices you have.

1. Information you give me

Contact form: your name, email, phone number (if you give it), how you’d like me to reach you, what you have, and your message.
Order form: your name, email, phone number, the items you’re sending, your storage and turnaround choices, how you’re getting items to me, your notes, and your return address if you mail your order in.
Cloud accounts: your name and email (your username), and your password, which is stored only in scrambled (hashed) form that I can’t read.
Cloud waitlist: your email, if you ask me to tell you when the cloud subscription opens.
Emails, texts, calls and Facebook messages you send me directly.
Payment details: when you pay an invoice, payment goes through the service you choose (such as Venmo, Zelle, Apple Pay or PayPal) under that service’s privacy policy. Cloud plans are paid by card through Stripe, including a card you save after ordering; Stripe keeps the card details under its own privacy policy, and I only see the card type and last 4 digits. I don’t store card or bank numbers.

2. Your memories

The tapes, film, photos and other media you send me, and the files I make from them, can be very personal. I review them only as much as I need to digitize them and check the quality. I don’t share, post or use them for anything else without your written permission. How long I keep the files is covered in the Service Terms (a 30-day working copy after your order comes back; while they’re online in your account, during your free month or a cloud plan; 60 days after that ends, so you can download them; and, if you never start a plan, 60 days after they go online).

3. Information collected automatically

Basic technical information like your IP address, browser type and the pages requested, which my hosting provider records to run and secure the site. I use the IP address to slow down repeated failed sign-in attempts.
Spam protection: forms use Cloudflare Turnstile to check that a real person is submitting them. Turnstile looks at technical signals from your browser to do this.
Cookies: if you sign in to a cloud account, the site sets one cookie that keeps you signed in. I don’t use advertising cookies, tracking pixels or third-party analytics, and the site doesn’t sell or share your information for advertising.

4. How I use your information

To answer your questions and give you quotes.
To handle your order: confirm it, send the dropbox code or shipping instructions, invoice you and return your items.
To run your cloud account: send your set-up and password reset links, show where your orders are, and keep the account secure.
To let you know when the cloud subscription launches, if you asked.
To keep the site secure and stop spam and abuse.
To keep basic business and tax records.

I don’t send marketing emails or texts without your permission.

I never sell your information. I share it only with services that help me run the business, and only what they need:

Cloudflare: website hosting, the account database, spam protection (Turnstile) and security.
Resend: delivers the emails the website sends, like order confirmations and account links.
Payment services you choose when paying an invoice, and Stripe for cloud plan payments.
Shipping carriers, if you mail your order in or I mail it back.

I may also share information if the law requires it, to protect someone’s safety, or to report illegal content as described in the Service Terms.

6. How long I keep it

Messages and orders: as long as I need them to help you and for my business and tax records.
Cloud accounts: while your account is open. When it closes, I delete your account and cloud files as described in the Service Terms.
Waitlist emails: until I let you know the cloud subscription is open, or sooner if you ask me to remove you.
Sign-in attempt records: about 24 hours.

7. How I protect it

I keep your information to what I need and use reputable providers. Website connections are encrypted (HTTPS), passwords are stored only as hashes, sign-in links expire and work only once, and sign-in attempts are limited. No system is perfectly secure, but I take the care I’d want someone to take with my own family’s information. If a breach affecting you ever happened, I’d let you know as the law requires.

8. Your choices and rights

You can ask me at any time to:

show you the information I have about you;
correct anything that’s wrong;
delete your information or close your cloud account (I may keep what I need for tax records); or
stop contacting you about anything other than an active order.

Just email info@southshoredigitizing.com or call or text 339-236-6543. I’ll respond as soon as I can.

9. Children

The site isn’t meant for children under 13, and I don’t knowingly collect information from them. Family memories often include children, of course. Those stay private as described in section 2.